Shipping Policy

Last Updated: 8/10/2025

Thank you for visiting and shopping at Apexel. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment is confirmed. You will receive a confirmation email with your order details and a tracking number once your package has been shipped.

2. Shipping Destinations & Delivery Timelines

We offer international shipping to most countries worldwide. Delivery times are calculated from the date your order is shipped (not from the order date).

Region / Country	Estimated Delivery Time (Business Days)
United States (USA)	3 - 7 business days
Canada (CAN)	3 - 7 business days
Europe (EU)	3 - 7 business days
Australia (AUS)	3 - 7 business days
Rest of World	7 - 15 business days

 

European delivery applies to the following countries: United Kingdom, Germany, France. Delivery to other European countries may fall under "Rest of World."

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and the destination. We occasionally offer free shipping promotions, which will be clearly announced on our website.

4. Customs, Duties, and Import Taxes

For international orders outside of our warehouse regions, please note: 

Your order may be subject to import duties, taxes, and fees levied by the destination country. These charges are the responsibility of the customer.

We have no control over these charges and cannot predict what they may be. 

For more information, please contact your local customs office.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package online. You can use this to check the real-time status of your delivery.

6. Potential Shipping Delays

While we strive to meet all estimated delivery times, please be aware that occasional delays can occur due to factors beyond our control, such as:

Inclement weather or natural disasters. 

Customs clearance procedures.

Carrier delays (e.g., during peak holiday seasons).

Incorrect or incomplete shipping address provided.

We appreciate your understanding in these situations.

7. Lost or Stolen Packages

Apexel is not responsible for packages that are lost or stolen after being marked as "Delivered" by the shipping carrier. Please ensure your shipping address is secure and accurate.

If your tracking information shows that your package was delivered but you have not received it, we recommend:

Checking with household members or neighbors.

Contacting your local post office or carrier facility with your tracking number.

If the issue persists, please contact us at support@shopapexel.com, and we will do our best to assist you.

8. Returns & Refunds

Please refer to our separate Return Policy for detailed information on returns and refunds.

9. Contact Us

If you have any questions about this shipping policy or your order, please contact our customer service team at support@shopapexel.com.