Payment Policy
Last Updated: 8/10/2025
At Apexel, we strive to provide a secure and convenient shopping experience. This Payment Policy outlines the secure methods we accept for payment, how your payment information is handled, and our process for resolving payment-related issues.
1. Accepted Payment Methods
We gladly accept the following secure payment methods for your order:
Credit & Debit Cards: We accept all major credit and debit cards through our secure payment gateway.
Visa
Mastercard
American Express
Discover
JCB
Maestro
Klarna
Digital Wallets & Online Payments:
PayPal
Google Pay
2. Payment Security
Your security is our top priority.
SSL Encryption: All payment transactions are processed over a secure connection (SSL technology) to protect your personal and financial data.
Data Handling: We do not store your full credit card details on our servers. Your payment information is handled directly by our PCI-DSS compliant payment processors (such as Stripe, PayPal, etc.).
Authentication: For your protection, your order may be subject to verification checks. We may contact you to confirm details before processing the order.
3. Payment Process & Currency
Authorization: When you place an order, your payment method will be authorized for the full order amount. This is a temporary hold to ensure funds are available.
Charging: Your card or account will be charged once your order has been placed.
Currency: All transactions are processed in US Dollars (USD). If you are paying from another country, your bank or credit card company will handle the currency conversion, and any applicable conversion fees will be charged to you.
4. Failed Payments & Troubleshooting
If your payment fails, please:
Double-check that your billing address matches the one on file with your bank or card issuer.
Ensure your card has not expired and has sufficient funds.
Try an alternative payment method, such as PayPal.
If issues persist, please contact your bank or card issuer, as they may be blocking the transaction for security reasons.
5. Payment Disputes & Refunds
Billing Descriptor: Your credit card statement will show a charge from "APEXEL" or "SHOPAPEXEL".
Refunds: For eligible returns, refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to be reflected in your account after we process it.
Fraud Prevention: Apexel reserves the right to refuse or cancel any order that we suspect of fraud, or any violation of our terms and conditions.
6. Contact Us
If you have any questions about payment methods or encounter any issues during checkout, please contact our customer service team:
Email: support@shopapexel.com
Response Time: We strive to respond within 1-2 business days.
