Return & Refund Policy
Last Updated: 2026/6/17
At Apexel, we stand behind the quality of our products. We hope you love your purchase, but if you are not entirely satisfied, eligible items may be returned within 60 days of delivery for a refund.
1. Return Eligibility
You have 60 days from the date you receive your item(s) to initiate a return.
To be eligible for a return, the item(s) must be:
- Unused and in their original condition
- Returned in the original packaging
- Returned with all accessories, manuals, tags, and included parts
Items that are damaged due to misuse, improper handling, accidental damage, or unauthorized modification may not be eligible for a refund.
2. Return Shipping & Prepaid Labels
Return shipping arrangements may vary depending on the reason for the return and the shipping destination.
For defective, damaged, or incorrect items caused by our error, Apexel will cover the return shipping cost and provide a return solution at no cost to you.
For returns due to change of mind, ordering the wrong item, or no longer needing the product, the customer is responsible for the return shipping cost.
International Shipments: Due to multiple handling stages in international shipping and the need to protect fragile items such as optical lenses, prepaid return labels may not be available for some international orders. In these cases, our support team will provide return instructions, and the customer may be required to arrange return shipping with a reliable carrier.
Please do not ship any item back without contacting us first.
3. Return Process
Step 1: Contact Our Support Team
Email us at support@shopapexel.com within the 60-day return window. Please include your order number and the reason for the return.
Step 2: Receive Return Instructions
Our support team will review your request and respond within 1–2 business days with return instructions. If a prepaid return label is applicable, we will provide one.
Step 3: Ship the Item Back
Pack the item securely to prevent damage during transit. We recommend using a trackable shipping service and keeping proof of postage until your return has been processed.
4. Refunds & Shipping Costs
Refunds are handled based on the reason for the return:
| Return Reason | Return Shipping Cost | Refund Amount |
|---|---|---|
| Defective, damaged, or incorrect item caused by our error | Covered by Apexel | Full refund of the original product price |
| Change of mind / No longer needed / Ordered the wrong item | Paid by the customer | Refund of the original product price, excluding return shipping costs |
Once we receive and inspect your returned item, we will process your refund according to the return reason and item condition.
You will receive a confirmation email once the refund has been issued. Please allow 3–5 business days for the refund to appear on your original payment method. Processing times may vary depending on your bank or payment provider.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at support@shopapexel.com.
Please include:
- Your order number
- A brief description of the issue
- Photos or videos showing the damage, defect, or incorrect item
Once verified, we will arrange a replacement, refund, or other appropriate solution at no cost to you.
6. Questions?
If you have any questions about our return policy, please contact us:
Email: support@shopapexel.com
Response Time: We strive to respond to all inquiries within 1–2 business days.