Warranty Policy

1. Warranty Coverage

Apexel warrants that eligible products shall be free from defects in materials and workmanship under normal use for the applicable warranty period from the date of original retail purchase.

For non-electronic products, the warranty period is four (4) years from the date of original retail purchase.

For electronic or battery-powered products, including but not limited to products with built-in batteries, LED lights, Bluetooth functions, charging ports, or other electronic components, the warranty period is two (2) years from the date of original retail purchase.

This warranty is valid only for the original purchaser of the product and is not transferable.

2. What This Warranty Covers

This warranty covers the repair or replacement, at Apexel’s sole discretion, of a product that proves to be defective due to faulty materials or workmanship, provided that the product has been used under normal conditions and for its intended purpose.

If the original product is no longer available, Apexel may replace it with a product of equal or similar value and functionality.

3. What This Warranty Does Not Cover

This Limited Warranty does not cover any of the following:

• Damage Caused by Misuse or Accidents: Damage resulting from accident, abuse, misuse, neglect, improper installation, improper storage, unauthorized modifications, or unauthorized repairs.
• Normal Wear and Tear: Natural aging, cosmetic deterioration, minor scratches, surface marks, coating wear, or other changes that occur through normal use.
• External Factors: Damage caused by external factors such as exposure to liquids, moisture, extreme temperatures, dust, sand, impact, pressure, power surges, or improper charging.
• Consumable or Wearable Parts: Parts that are expected to wear out over time under normal use, unless the failure occurs due to a defect in materials or workmanship.
• Compatibility Issues: Issues caused by changes in third-party devices, phone models, phone cases, operating systems, apps, or accessories that are not manufactured by Apexel.
• Unauthorized Purchases: Products purchased from unauthorized resellers, auction sites, second-hand marketplaces, or other non-authorized sales channels, including but not limited to eBay and similar platforms.

Proof of purchase from Apexel or an authorized retailer is required for all warranty claims.

4. How to Obtain Warranty Service

If your product fails to operate under normal use and you believe it is covered by this warranty, please follow these steps:

1. Contact Our Support Team Email us at support@shopapexel.com with your name, original order number, a detailed description of the defect or problem, and photos or a short video clearly showing the issue.
2. Assessment Our support team will review your claim within 1–2 business days and determine whether the issue is covered under this warranty.
3. Resolution If your claim is approved, we may provide repair instructions, a replacement product, replacement parts, or a Return Merchandise Authorization (RMA) number, depending on the nature of the issue.

5. Shipping and Service Terms

Warranty service options may vary depending on your location, product type, and the nature of the issue.

For approved warranty claims, Apexel will determine the most appropriate resolution, which may include repair, replacement, partial replacement, or other reasonable support.

If the product needs to be returned for inspection, we will provide further instructions. Upon receipt and inspection of the returned product, we will, at our option, repair or replace the product and return it to you.

Any product returned without prior authorization may not be accepted.

6. Limitation of Liability