Please keep the outer packaging of the parcel and take photos of the parcel and the items you received. Then please notify us as soon as possible at support@shopapexel.com. We will resolve it for you.

Orders are usually dispatched within 2 business days, but the speed at which your order is shipped depends on the time frame you select when placing your order. We will do our best to get your order to you as quickly as possible, but we are unable to expedite delivery.

After an order is shipped, a shipment notification email will be sent to you which includes the tracking details of the order. The tracking number will be enclosed in the “Your order is on the way” email.You can also view it on the Track My Order page.

Please contact the shipping company to report the issue and open a case within 7 days. Then please forward your case number and/or any response from the carrier to support@shopapexel.com as soon as possible after the package is shown as "delivered" and we will do our best to help.

Packages will be shipped from your local warehouse as much as possible, depending on inventory. The carrier is usually yunExpress, DHL or FedEx. We will choose the most suitable carrier to ship your order based on the ordered products and your location.

We ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Payment failure could be caused by the settings of your credit card or payment account, such as your payment limit and available credit. If you are paying by credit card, please contact your issuing bank to see if they have deemed the transaction suspicious and blocked it from going through. If you can still cannot complete your payment, please provide the order number and a screenshot of the error information tosupport@shopapexel.comand we will do our best to help.

On a desktop computer, you can add the code on the checkout page. On a mobile device, you can add the code on the order review page.

If for any reason you are unsatisfied, Apexel gladly accepts returns on most gear that is in its original undamaged packaging and products must be in new, mint condition within 60-days for a refund.

For returns and refunds, please contact us directly via email support@shopapexel.com, or contact us online. For detailed information, please see our Return Policy.

If the items in your order have not yet shipped, we can help cancel an item or the entire order for you. We recommend you contact us viasupport@shopapexel.comfirst. Please submit the refund request on the My Orders page.

If you haven't received a shipping email, we can try to change the address for you within the same country/region. Contactsupport@shopapexel.comas soon as possible for assistance.

If the order is in transit, contact the shipping company to change.

The payment method for an order cannot be changed once the order has been paid successfully.

When your order is shipped, we will send an email with tracking information. If you have an shopapexel.com account, you can also check the order status inside your account. If you checked out as a guest, find the "Payment Successful" email from us and click on "My Order".