FAQs

We accept credit cards (Visa, Mastercard, American Express, Discover), PayPal, and bank transfers.

Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary based on the destination.

We typically ship products within 1-2 business days. Standard shipping within the US takes 3-5 business days.

Shipping times may vary based on the destination and shipping method selected. Please check the product page or contact our customer service team for more information.

Yes, we offer discounts and promotions from time to time. Please check our website or subscribe to our newsletter for the latest deals.

We offer free standard shipping on all orders over $50. Expedited shipping options are available for an additional fee.

If for any reason you are not satisfied, Apexel will gladly accept returns of most gear in its original, undamaged packaging, and the product must be in new, undamaged condition within 30 days for a full refund of the purchase price. Products returned or exchanged must be new, undamaged and have all original manufacturer's packaging, materials and accessories, including instructions, package inserts and blank warranty card.

If you have issues with your order, please refer to this article.

Damaged, defective or incorrectly received items

Be sure to inspect all items upon receipt. If the product you received was damaged in transit, defective or not what you ordered, you will have 14 days to submit a claim by contacting us at help@shopapexel.com. We will do our best to solve the problem.

Please do not put stickers or shipping labels on original manufacturer's packaging.

Non-returnable Items

Lessons, digital goods such as presets or LUTs. Non-refundable and not valid for promotional price matches, you can find out more in this article. Digital goods, such as presets or LUTs.
Phone cameras with >200 rotations
unboxing gear
Digital goods, such as presets or LUTs.
Products with missing packaging, missing accessories, free accessories, warranty card, instruction manual, packing materials, or damaged/missing UPC codes.
Overused or damaged product.
Overused or damaged products returned without prior approval will not be accepted.

Restocking fee

If the above return conditions are not met or non-returnable merchandise is returned, Apexel reserves the right to refuse the return or to charge a restocking fee of 20% of the purchase price of the merchandise.

If the seal is broken, there will be a 20% restocking fee on the following items:

Phone lenses, microphones, filters, tripods, lights, night vision goggles, binoculars, spotting scopes, rangefinders, microscopes, etc.

Yes, you can track your order using the tracking number provided in your shipping confirmation email or click here

If you need to cancel your order, please contact our customer service team as soon as possible.

The compatibility of each product may vary. Please check the product page or contact our customer service team for more information.

Installation and usage instructions can be found on the product page or in the product manual. And you can contact our customer service team by phone, email, or live chat.

The stock status of each product is displayed on its product page on our website.