If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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FAQ’s
- Q: How soon will my order ship?
- A: Orders are typically processed within 24 hours and shipped the same day if placed before our cutoff time.
- Q: How do I track my order?
- A: Once your order ships, we send an email with a tracking number and instructions on how to monitor its progress online.
- Q: Are Apexel lenses compatible with my phone?
- A: Yes! Designed for iPhone 13–16, Samsung Galaxy/Note, Google Pixel, Huawei, and more.You can check the specific models through the compatibility content at the bottom of each product page, or check it through the compatibility guide page.
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Shipping Information
- Order Processing: All orders are processed within 24 hours (excluding weekends and holidays), so you can expect your package to ship promptly.
- Delivery Estimates: Standard delivery typically takes 7 business days. Expedited shipping options are available at checkout.
- Tracking Your Order: Once your order has shipped, you will receive a tracking number via email so you can monitor your package’s progress in real time.
- International Shipping: We proudly ship worldwide. Delivery times and shipping fees for international orders will be calculated at checkout.
- Exceptions & Delays: In rare cases, weather or logistical issues may affect delivery times. If your package is delayed, our support team will notify you promptly with updates.
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Customer Support
- Email Support: For any questions or issues, send us an email at support@apexel.com and one of our support specialists will assist you.
- Live Chat: Access our live chat option on the website for real-time support and quick answers to your questions.
- Feedback & Suggestions: We value your input. Use our contact form on the website to provide feedback or request additional information, ensuring we continually improve your experience with Apexel.
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